Crowdbeats Refund & Tip Dispute Policy

• Voluntary Fan Tips: Tips sent to live musicians and bands are voluntary gratuities that go directly into creator Stripe accounts in real time.
• Tips Are Non-Refundable: Because funds are disbursed immediately to artists, tips are non-refundable once sent.
• 14-Day Safety Net for Technical Errors: If you experienced an accidental duplicate charge or technical glitch, you can open a dispute ticket in our Help & Support Center within 14 days, and our team will make it right.

Tips sent on Crowdbeats represent voluntary, non-reciprocal gratuities paid by fans directly to musical performers and creators. Tips do not represent purchases of commercial goods or contractual services. There are no platform subscription fees.

Because tips are immediately disbursed to verified creator Stripe Connected Accounts:

• General Rule: Tips are final and non-refundable once the live session has concluded and the transaction is settled.
• Accidental or Duplicate Transactions: Fans who believe a tip was processed due to a technical glitch, duplicate charge, or unauthorized account access must submit a refund dispute within 14 calendar days of the transaction date.

Crowdbeats will review and process tip disputes in the following verified scenarios:

1. 1
   System Duplicate Charge: A technical glitch caused multiple identical charges for a single tip intent.
2. 2
   Unauthorized Card Usage: Confirmed fraudulent use of a stolen payment card prior to creator payout release.
3. 3
   Session Cancellation / Force Majeure: The creator did not perform, and the scheduled live session was canceled before starting.
4. 4
   Creator Misrepresentation: The receiving profile was determined to be an impersonator or violator of the Acceptable Use Policy.

1. 1
   Online Support Portal: Visit our Help & Support Center and select the "Tipping & Stripe Payments" category.
2. 2
   Email Support: Email support@crowdbeats.ai with the subject "Tip Dispute: [Transaction ID]".
3. 3
   Review Window: Our support and operations team reviews dispute requests within 3 business days. Approved adjustments are credited back to the original payment method via Stripe.

If a fan files a payment dispute directly with their card issuer:

• The transaction enters formal dispute status in Stripe.
• Crowdbeats provides transaction metadata, session participation logs, and IP records to the card network.
• Excessive unwarranted chargebacks may result in account suspension for payment fraud.